You will receive an email confirmation with a tracking number once your order is shipped. Use this tracking number to monitor your delivery. Note that Goodee Inc. is not responsible for stolen or unretrieved packages if the tracking status shows "delivered."

Order preparation begins promptly after you place your order, so changes or cancellations—including address modifications—cannot be guaranteed. To explore the possibilities, please contact us at care@goodeeworld.com as soon as possible.

Goodee currently ships to USA & Canada. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

We accept Visa, MasterCard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

With the exception of a few items, all products are shipped directly from our warehouse located in Champlain, New York.

We currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

For questions about specific products or brands, please contact us at care@goodeeworld.com. We are happy to provide additional information and assist with any inquiries.

The promo code you received can be used on your first order only. It cannot be combined with other offers, promotions, or already marked-down merchandise. Please note that the code has no cash value and cannot be applied to previous purchases or gift cards.

If you have further questions or need assistance, please contact us at care@goodeeworld.com.

We deliver to the USA and Canada only. We do not ship to PO Boxes, APO/FPO addresses, or US Territories. All orders are shipped DDP (Delivery Duty Paid), so no additional duty fees apply.

Yes, orders shipping to Hawaii and Alaska are exempt from free shipping promotions. Air shipping rates apply, but orders will be shipped via Standard Ground.

We will consolidate all of your items into one shipment. In some cases your order may arrive in multiple shipments (i.e. in the case of items with lead times or on backorder).

Standard Ground Shipping: Arrives in 2-10 business days (add 5 days for Canada).
Air Delivery Shipping: Arrives next day to 3 business days. Note: Some items are not eligible for Air Delivery.

Tracking numbers for orders shipping to Canada might show a slight delay in package movement. This is normal, and you will receive an update within the next few days after your dispatch notification. If you have further questions or need assistance, please contact us at care@goodeeworld.com.

If your package shows as delivered but you have not received it, please first check with your neighbors and other household members. Sometimes packages can be mistakenly delivered to a nearby address. If you still cannot locate the package, please contact the carrier directly with your tracking number for further assistance. If you have further questions or need assistance, please contact us at care@goodeeworld.com.

Goodee Inc. is not responsible for packages that are lost or stolen once they are marked as delivered by the carrier. We advise you to monitor your shipment closely using the tracking number provided.

While Goodee Inc. cannot take responsibility for packages marked as delivered, we are here to help you navigate the process. Contact us at care@goodeeworld.com if you need guidance on how to proceed with the carrier or for additional support.

To minimize the risk of lost or stolen packages, ensure that your shipping address is accurate, you closely monitor your shipment using the tracking number provided, and someone is available to receive the delivery.

If you have any further questions or need assistance, please contact us at care@goodeeworld.com

You can return eligible items within 30 days of receiving an order, with the exception of furniture and rugs. Furniture and rugs are eligible for return within 14 days of receipt. Items that are customized or special ordered are not eligible for return.

Contact us at care@goodeeworld.com with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns.

Refunds will be processed to your original form of payment within 14 days of receipt of the returned items. Please note that shipping charges are non-refundable.

No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.

You can purchase a Goodee gift card directly from our website. Simply select the gift card option, choose the amount, and proceed to checkout.

Gift cards are available in various denominations. The available amounts will be listed on our website at the time of purchase.

Gift cards are delivered digitally via email. You will receive an email containing the gift card code and instructions. Additionally, you have the option to send the gift card directly to the recipient of your choice digitally.

Please contact our customer service team at care@goodeeworld.com to assist you further.

Goodee gift cards do not have an expiration date. They can be used at any time, provided the balance is available.

If you don't use the full amount of your gift card in one transaction, the remaining balance will be saved on the card and can be applied to future purchases.

Yes, gift cards can be refunded to the original payment method. Additionally, if your gift card has been used and you return a purchase, the refunded amount can be credited back to the gift card balance. If you have any further questions or need assistance, please contact our customer service team at care@goodeeworld.com.

To start creating your registry, please visit the Goodee Home page and click on "Gift Registry" located at the top right corner. Alternatively, you can also click here. You can create as many registries as you need

Anyone can find your registry using your name on our website. However, when logged in, you can share your unique link found in the Share my Registry section.

Once a gift is purchased, it will automatically be marked as "purchased" on your registry list, so there's no risk of duplicates. Your loved ones can also include a special message with their gift to add a personal touch.

You’ll receive an email confirming the purchase, along with details of the item and the name of the person who purchased it.

Absolutely! You can come back at any time to add, remove, or update quantities of products through the Edit Products section of your registry.

Your gifts will be shipped to you as soon as your friends and family place their order.

Please be informed that Goodee does not offer exchanges. Should you wish to initiate a return, we kindly request that you refer to our Shipping and Return Policy or contact care@goodeeworld.com directly. Our customer support team will carefully review your return request and provide further assistance based on eligibility.

We currently do not offer gift wrapping. We do however have the option of including a personalized gift note in your order. Please note that this option appears in your basket prior to the checkout.

If you have a preorder item in your registry, friends and family can still purchase it, but it will only ship once stock becomes available.

For any additional inquiries or concerns regarding the Gift Registry process, please do not hesitate to contact us at care@goodeeworld.com. We are here to assist you.

Yes, our Trade Program is exclusively available to architects, interior designers, developers and other design professionals. For more information & to register, please follow this link.

Please contact trade@goodeeworld.com or register for more information, https://www.goodeeworld.com/pages/trade-program

Once your registration is approved, you will receive a discount code for use at checkout. Alternatively, our Trade Team is available to assist with sourcing for your projects.

Yes we do, please contact trade@goodeeworld.com for more information.

Our Trade Program provides an extensive selection of furniture, lighting, and rugs beyond what's available on our website. For more details, please reach out to trade@goodeeworld.com.

No, the discount is not stacked with other promotions.

Yes, please send all paperwork to trade@goodeeworld.com.

While the products we select are made from a variety of materials, we prioritize sourcing products made from natural materials, recycled materials, or with other sustainable characteristics. We continuously ensure that our materials are sourced responsibly to minimize harmful environmental and social impact. Read more about our materials here.

As part of our sustainability efforts, we actively engage in reusing packaging whenever feasible, whether from our brand partners or from previous shipments. When this option isn't available, we turn to our own thoughtfully sourced packaging solutions, carefully chosen to minimize our environmental footprint. To learn about the specifics of our packaging materials, read more here.

We minimize our carbon footprint by using several energy-efficient practices in our operations and in our day-to-day activities. We continuously strive to optimize our supply chain to reduce transportation emissions, we prioritize ocean shipments over air shipments whenever possible, we offset the carbon emissions from every customer shipment, and we partner with carbon offset programs every year to offset the remainder of our unavoidable emissions. Our team continuously sets goals as it relates to these areas and our impact manager ensures accountability and monitors progress. To learn more about our carbon offsetting efforts you can read this article.

Yes, all of our customer orders are shipped with carbon-neutral shipping. By partnering with logistics companies that offset their emissions, we ensure that our shipping processes are as environmentally friendly as possible.

Before we work with any brand, we have them complete a comprehensive assessment questionnaire to thoroughly evaluate their business practices. We work closely with every one of them to ensure that all materials are ethically sourced, that fair labor practices are adhered to, and that their ethics align with ours. This includes verifying that raw materials are obtained in a manner that respects both the environment and the rights of workers, that the brand follows all regulations as it relates to fair wages, safe working conditions, no child or forced labor, and evaluating what supplemental initiatives these brands take to empower and uplift their workers.

Yes, we support various social causes and initiatives. We are officially signed onto lobbying for the implementation of the 21st Century Business act.

The products we select are crafted with sustainability and ethics in mind. Unlike conventional home decor items, we prioritize working with brands that champion eco-friendly materials, ethical labor practices, and social impact, on top of designing quality products intended to last a lifetime.

Our products reflect a commitment to sustainability, ethical sourcing, and high-quality craftsmanship.

Here’s why some items may come at a higher price:

• Sustainable Materials: We prioritize eco-friendly materials that are gentler on the planet. While these materials may be more expensive than conventional options, their lower environmental impact aligns with our commitment to sustainability.

• Fair Wages: We partner with brands that ensure all workers receive fair wages and work in safe conditions. This ethical practice might increase costs, but it supports the livelihoods and well-being of the artisans who create our products.

• Artisanal Craftsmanship: Many of our products are handcrafted by skilled artisans. The time, effort, and expertise they invest in crafting these unique items contribute to their value and distinctiveness.

• Global Access: We carefully curate unique products from talented artisans around the world, making them available in one convenient marketplace for our North American clients. This global reach not only involves additional costs for duties, shipping, and logistics but also offers the luxury of discovering and owning exceptional pieces from diverse cultures and traditions without the need to travel. By bringing these treasures to your doorstep, we provide you with access to a world of craftsmanship and creativity, all in one place.

• Quality and Longevity: Our high-quality products are designed to last, reducing the need for frequent replacements. This long-term investment not only saves you money over time but also helps minimize waste.

Our commitment to sustainability is reflected in our rigorous partner assessment process, transparent supply chain, and ongoing efforts to improve our environmental and social impact. We publish a yearly impact report to keep our customers informed about our progress. You can read the full report here.